Glossary

Talk like the doors.

Every word a new fiber rep hears in week one, and the terms behind our published data. Short definitions. No jargon explaining jargon.

At the door

Words from the first shift.

Door-to-door (D2D): Selling in person at the customer’s home. You work a territory, knock, pitch and close on the porch.
Knock: One door attempted. It counts whether or not anyone answers.
Sit: A knock that turns into a real conversation: the homeowner stops and hears the pitch.
Close: The customer says yes and the order is placed. A close is not paid until it installs.
Word track: A tested line for one moment in the pitch, like the opener or the answer to “we’re happy with cable.” You drill it until it sounds like you.
Blitz: A short, concentrated push into one market, often away from home.
Turf: The streets a rep is assigned to work. At RCLX each rep’s turf is exclusive, and no two reps work the same street.
Dealer code: The code every order is written under. It ties a sale to the rep and the sales team that closed it.
Solicitor permit: A license from a city, county or state that lets a person go door to door to sell or take orders. Who needs one, how to apply and what it costs differ from place to place, and many places also have rules for homes with a no-knock sign. How permits work

Getting paid

Words on the pay statement.

Install: The day the network operator’s tech connects the home. Commission is earned on the completed install, never on the signed order alone.
Pay window: The stretch of time whose completed installs go into one payday. Its length varies by provider and market.
Chargeback window: The period after an install when a customer cancellation reverses the commission on that one sale. On T-Mobile fiber it runs 120 days. After that the sale is locked. How pay works
Override: A Market Manager’s or team leader’s commission on the installs their reps close, paid on top of their own. How overrides work
Market Manager: The team leader who runs a team of reps in one market. A Market Manager earns on their own sales plus an override on the team's installs. The ladder is Rep, Market Manager, Regional. Run a market
1099 contractor: An independent contractor, not an employee. You set your schedule, get a year-end 1099 and handle your own estimated taxes.

The data

Words behind our numbers.

FCC Broadband Data Collection: The federal dataset where providers report where they offer service and at what advertised speeds. Providers file it themselves, it can be challenged, and it lags new builds. Fiber growth report
Fiber share: The share of homes in an area where at least one provider filed fiber service with the FCC. A filing says where a provider reports its network, not which homes can order today. The fiber market lookup
Cable with no fiber: The share of homes where a provider filed cable service and no provider filed fiber. It is a floor: the true share can be higher. State of Fiber report
In the footprint: An address where the network is on record, orderable today or not yet.
Orderable: An address open for orders the day it was checked. Pre-orders and coming soon do not count.
Measured serviceability: The share of randomly sampled home addresses in a market that were orderable the day RCLX checked them, printed with its 95% range. It’s our measurement, never the federal filing. The measured table
Not yet measured: How a market prints when its sample found fewer than 10 orderable addresses, including none. A random sample across a whole city can miss a build sitting in a few ZIP codes, so RCLX prints no rate rather than a zero. The methodology

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Providers report their own coverage to the FCC and those reports can be challenged. Advertised speeds are ceilings, not what a given house gets. Nothing on this page is a promise of territory, earnings, or service at any specific address.