Glossary
Talk like the doors.
Every word a new fiber rep hears in week one, and the terms behind our published data. Short definitions. No jargon explaining jargon.
At the door
Words from the first shift.
- Door-to-door (D2D)
- Selling in person at the customer’s home. You work a territory, knock, pitch and close on the porch.
- Knock
- One door attempted. It counts whether or not anyone answers.
- Sit
- A knock that turns into a real conversation: the homeowner stops and hears the pitch.
- Close
- The customer says yes and the order is placed. A close is not paid until it installs.
- Word track
- A tested line for one moment in the pitch, like the opener or the answer to “we’re happy with cable.” You drill it until it sounds like you.
- Blitz
- A short, concentrated push into one market, often away from home.
- Turf
- The streets a rep is assigned to work. Turf is assigned at the ZIP level and enforced by dealer code.
- Dealer code
- The code every order is written under. It ties a sale to the rep and the sales team that closed it, which is how ZIP-level turf gets enforced.
Getting paid
Words on the pay statement.
- Install
- The day the network operator’s tech connects the home. Commission is earned on the completed install, never on the signed order alone.
- Pay window
- The two-week stretch whose completed installs go into one payday.
- Chargeback window
- The period after an install when a customer cancellation reverses the commission on that one sale. On T-Mobile fiber it runs 120 days. After that the sale is locked. How pay works
- Override
- A team leader’s commission on the installs their reps close, paid on top of their own.
- 1099 contractor
- An independent contractor, not an employee. You set your schedule, get a year-end 1099 and handle your own estimated taxes.
The data
Words behind our numbers.
- FCC Broadband Data Collection
- The federal dataset where providers report where they offer service and at what advertised speeds. Providers file it themselves, it can be challenged, and it lags new builds. Fiber growth report
- In the footprint
- An address where the network is on record, orderable today or not yet.
- Orderable
- An address that could place an order the day it was checked.
- Measured serviceability
- The share of randomly sampled home addresses in a market that were orderable the day RCLX checked them, printed with its 95% range. It’s our measurement, never the federal filing. The measured table
- Ceiling (bounded zero)
- How a market with no orderable address prints: as the most the true share could be, like “under 4.9%.” A sample can bound a zero. It can’t prove one. The methodology
Providers report their own coverage to the FCC and those reports can be challenged. Advertised speeds are ceilings, not what a given house gets. Nothing on this page is a promise of territory, earnings, or service at any specific address.